Refund policy
At Alder Kitchen we want you to be happy with what you buy. If you are not, returning it is straightforward.
YOUR RIGHT TO CANCEL
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a statutory right to cancel your order within 14 days of receiving it, for any reason and without giving one. Email info@alderkitchen.co.uk with your order number. You then have a further 14 days to return the goods.
You can also cancel before dispatch at any time by contacting us. Once an order has been dispatched it can no longer be cancelled, but you can return it after delivery under this policy.
30 DAY RETURNS
We go beyond the statutory minimum. You have 30 days from the day your order arrives to return items. To be eligible, items must be:
Unused
In their original condition
Returned with original packaging, tags and accessories
Restocking fee: none. We do not charge one.
RETURN COSTS
Faulty, damaged or incorrect items: no cost to you. We cover return postage and refund you in full.
Change of mind: you cover the cost of return postage. The original delivery cost is not refundable.
HOW TO RETURN AN ITEM
1. Contact us. Email info@alderkitchen.co.uk with your order number and the reason for the return.
2. Pack your item. Repack it securely in its original packaging with all accessories and documents.
3. Send it back. Use the instructions in the return authorisation email we send you.
REFUND PROCESS
Inspection: once we receive your return we check it meets the conditions above.
Refund timing: after approval your refund is issued to the original payment method. Please allow up to 7 working days for it to appear, depending on your bank or payment provider.
EXCHANGES
We accept exchanges. If you would like a different size, colour or product, email info@alderkitchen.co.uk and we will sort it out.
ORDER NOT DELIVERED
If your order has not arrived within the expected window, email info@alderkitchen.co.uk with your order number. We will investigate with the carrier. If the parcel is confirmed lost we will issue a full refund or send a replacement at no cost to you.
NON RETURNABLE ITEMS
For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.
CHANGES TO THIS POLICY
We may update this Refund Policy at any time. Changes appear on this page with a revised Last Updated date. Continued use of our website after a change means you accept the updated policy.
QUESTIONS?
Visit our FAQ page or contact us.
CONTACT INFORMATION
Business Name: Alder Kitchen
Business Address: 16 Ismailia Road, London E7 9PH, United Kingdom
Email: info@alderkitchen.co.uk
Phone: +442080403552
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK Time)
We aim to reply to your email within 1 to 2 working days.
Alder Kitchen is an online retailer operated as a sole trader by Siraj Qureshi. We do not have a physical shop.