Last Updated: 8 October 2026
This document sets out the payment and billing practices for Alder Kitchen.
Accepted Payment Methods
Alder Kitchen offers a range of secure payment options so that checking out is straightforward. We accept:
- Credit and debit cards: Visa, MasterCard, American Express
- PayPal
- Apple Pay and Google Pay
- Bank transfer, for bulk orders only. Please contact us for details.
All payments are taken in Pounds Sterling (GBP).
Payment Processing
- Payment is taken in full at the point of purchase.
- Orders are not processed or dispatched until payment has cleared.
- If a payment is declined or fails, the order is not confirmed.
Pricing and Currency
- All prices shown on alderkitchen.co.uk are in Pounds Sterling (GBP).
- Prices may change at any time without notice.
- Any applicable taxes or delivery charges are calculated and shown at checkout.
Secure Payment Processing
- Alder Kitchen uses SSL encryption and established payment gateways to protect your personal and payment information.
- We do not store or have access to your full card details.
Refunds and Chargebacks
- Refunds are issued in line with our Refund Policy.
- Unauthorised or fraudulent chargebacks will be investigated and disputed.
- If you have a billing problem, please contact us first at info@alderkitchen.co.uk so we can sort it out quickly.
Fraud Prevention
- Alder Kitchen may cancel, refuse or hold any order where fraud or unauthorised activity is suspected.
- Additional identity verification may be requested for high value or flagged transactions.
Changes to This Policy
We may update these Billing Terms and Conditions at any time. Any changes appear on this page with a revised Last Updated date. Please review it from time to time. Continued use of our website after a change means you accept the updated terms.
Contact Us
Store Address: 16 Ismailia Road, London E7 9PH, United Kingdom
Store Email: info@alderkitchen.co.uk
Store Phone: +442080403552
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1 to 2 working days.