Welcome to the Alder Kitchen Frequently Asked Questions page. If you need anything that is not covered here, please get in touch.
1. How long will it take to receive my order?
Handling time: 1 to 2 working days. Transit time: 6 to 8 working days. Estimated total delivery: 7 to 10 working days. Full details are in our Shipping Policy.
2. Do you offer free delivery?
Yes. Delivery is free on all orders within the United Kingdom, with no minimum spend. See our Shipping Policy.
3. Where is Alder Kitchen based?
Alder Kitchen is a United Kingdom based online business, operated as a sole trader by Siraj Qureshi from London. We offer a selected range of kitchen and dining homeware and ship within the United Kingdom.
4. What if I receive a faulty product?
Faulty items are replaced at no cost to you. Contact us within 30 days of receiving your order. See our Refund Policy.
5. Can I cancel my order?
Yes. Under the Consumer Contracts Regulations 2013 you have a statutory right to cancel within 14 days of receiving your order, for any reason. You can also cancel before dispatch by contacting us as soon as possible at info@alderkitchen.co.uk.
6. What is your returns policy?
Straightforward and without fuss. Full details are in our Refund Policy.
7. When will I get my refund after returning something?
Once we have received and inspected the item, your refund is issued to the original payment method within 7 working days, depending on your bank or payment provider. See our Refund Policy.
8. Do you offer a warranty?
Yes. All purchases carry a 30 day warranty. See our Refund Policy.
9. How do I contact customer support?
Through our Contact Us page, or directly at info@alderkitchen.co.uk. We answer within 1 to 2 working days.
10. Do you ship internationally?
Not at present. We ship within the United Kingdom only.
11. Do you have a physical shop?
No. We are an online only retailer, which keeps our prices lower and our range wider. Our London address is a business address, not a shop, so please do not call in person or send returns there without contacting us first.
12. Can I place a bulk order?
Yes. Bulk orders are welcome. Contact us for pricing and lead times.
13. How do exchanges work?
Exchange instructions are set out in our Refund Policy. Contact us and we will arrange it.
14. How can I track my order?
Once your order has shipped you will receive a tracking number by email. You can follow your parcel on our Order Tracking page.
Contact Us
Business Address: 16 Ismailia Road, London E7 9PH, United Kingdom
Email: info@alderkitchen.co.uk
Phone: +442080403552
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1 to 2 working days.